SORAMI SOCIETY

Return & Refund Policy

Effective Date: June 2026  ·  Applies to: United States

Policy at a Glance

Return Window	30 days from the date of delivery
Return Shipping	Free — we cover return shipping on all orders
Defective / Damaged Items	Full refund or replacement — no return required
Exchanges	Return the original + place a new order
Refund Method	Original payment method
Refund Timeline	3–5 business days after return is received + bank processing 5–10 days
Cancellations	Within 24 hours of order, before dispatch only
Contact First	Email support@soramisociety.com before returning

 

1. Our Approach

We stand behind everything we sell. If something arrives damaged, isn't as described, or isn't right for you, we want to make it right. Please reach out to us before sending anything back — most issues can be resolved quickly without a return.

 

2. Return Eligibility

We accept returns within 30 days of your delivery date, provided all of the following conditions are met:

•       Item is unused and in its original condition

•       Item is in its original packaging with all accessories and components included

•       Return request is submitted within 30 days of the delivery date confirmed by tracking

•       You have proof of purchase (order confirmation email)

 

Items Not Eligible for Return

•       Items marked as final sale at the time of purchase

•       Items returned after the 30-day window has passed

•       Items showing signs of use, customer-caused damage, or missing original packaging

•       Items damaged due to misuse, improper assembly, or normal wear and tear

 

3. How to Initiate a Return

All returns must be approved before you send anything back. Please follow these steps:

1.     Email support@soramisociety.com with your order number and reason for return

2.     Our team will review your request and respond within 1–2 business days

3.     Once approved, we will provide return instructions and a return address

4.     Pack your item securely in its original packaging

5.     We will email you a prepaid return shipping label — ship the item using this label so your return is tracked

6.     Once received and inspected, your refund will be processed within 3–5 business days

 

 

4. Exchanges

We offer exchanges on all eligible items within the 30-day return window. To keep things fast and ensure stock availability, we handle exchanges as two separate steps:

 

Step 1	Return — Initiate a return for the item you want to exchange following the standard return process above.
Step 2	Repurchase — Place a new order on soramisociety.com for the item you want. Your new order ships independently on its own timeline.

 

If you need help selecting the right item for your exchange, reply to your order confirmation email or contact support@soramisociety.com — we're happy to help you choose.

 

5. Defective or Damaged Items

If your order arrives defective, damaged during shipping, or is not what you ordered, you are entitled to a full replacement or full refund — at no cost to you. This exception applies regardless of all standard return conditions.

 

Report Timeframe	Within 14 days of delivery date
How to Report	Email support@soramisociety.com
What to Include	Order number, description of the issue, clear photos
Resolution Options	Full replacement at no cost, OR full refund to original payment
Your Choice	You decide which resolution you prefer
Return Required?	No — photo evidence is sufficient

 

This policy covers manufacturing defects and damage that occurred during the shipping process only. Damage caused by misuse, improper assembly, or normal wear is not covered.

 

6. Refund Processing & Timeline

Once we receive your returned item, it will be inspected within 3–5 business days. Approved refunds are issued to your original payment method.

 

Return received & inspected	3–5 business days
Refund issued by Sorami Society	Same day as inspection approval
Card processing time	5–10 business days (varies by bank/card issuer)
Total estimated timeline	8–15 business days from when we receive your return

 

The 5–10 business day card processing window is set by your bank or card issuer and is outside of our control once the refund has been issued. If your refund has not appeared after 15 business days, contact your bank before reaching out to us.

 

7. Order Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not yet been dispatched. Please contact us immediately at support@soramisociety.com if you need to cancel.

Once an order has been shipped, it cannot be cancelled. You may initiate a return once the item is delivered in accordance with the terms above.

 

8. Non-Returnable & Final Sale Items

The following items cannot be returned or refunded under any circumstances, unless they arrive defective or damaged:

•       Items explicitly marked 'Final Sale' at the time of purchase

•       Items returned outside the 30-day return window

•       Items without original packaging or missing components

 

Final sale status will always be clearly communicated on the product page and at checkout before purchase is completed.

 

9. Contact Us

For all return, refund, exchange, or damaged item enquiries, please contact our support team. Do not send items back before receiving written confirmation from us.

Email	support@soramisociety.com
Response Time	Within 1–2 business days
Hours	Monday–Friday, 9:00 AM – 5:00 PM CST

Sorami Society · soramisociety.com · Last updated: June 2026